FAQ's
What leasing options are available?
We offer lease terms between 2 and 15 months.
Can I request a specific apartment & can an apartment be held?
Yes! If it's available, you can choose the apartment home that best fits your needs. A completed application with a deposit and app fees paid will hold the apartment.
Is there a security deposit and is any of it refundable?
Yes, deposits vary on bedroom count and screening results. Deposits are refundable less any fees associated with damages, cleaning, outstanding balances, etc.
Do you accept Section 8 vouchers?
Yes. We accept Section 8 vouchers for applicants who qualify.
Are utilities inlcuded?
Utilities are not included unless otherwise stated. Your leasing team can provide a breakdown of utility responsibilities for your apartment.
Is renter's insurance required?
Yes, renter's insurance is required. Please contact our team for coverage requirements.
Can the apartment be sublet or listed on short-term rental platforms like AirBnB or VRBO?
We do not allow subleases but we do allow an "Assignment of Lease". The current resident is responsible for finding a new assignee to take over the existing lease contract.
We do not allow apartments to be listed on rental platforms like AirBNB or VRBO.
What are the hours of the clubhouse?
Mon-Fri: 8am-5pm.
What are the hours for the pool? Is it open seasonally?
10am-9pm daily (Memorial Day to Labor Day).
Is there emergency maintenance?
Yes, emergency maintenance is available after hours.
What are the hours for the fitness center?
Your lease includes a free membership to the nearby Aspen Athletic Clubs in Ankeny with the opportunity for 24/7 access to the facilities.
Are apartments internet/cable ready? Is there a separate charge? How do I set it up?
Yes, internet is included. The resident just needs to bring or rent a router.
How do I get my packages/do you have package lockers?
Woodland Reserve has a secured, on-site package room.
Are BBQ grills available?
Residents can bring their own electric or gas grill. Charcoal grills are not allowed.
Do you offer valet trash service and/or recycling?
No.
Is there an area I can rent out for gatherings?
Yes, the clubhouse can be rented out for a fee with 24/7 access.
Do you allow pets; if so, do you have pet amenities?
We allow pets and have a pet wash station on property. 2 pet limit on apartments. Dogs over 35 lbs are restricted to ground floor apartments.
What is the parking situation?
Free surface lot parking. Garage bays are available to rent for $60 per month.
What is the smoking policy?
No smoking in the apartments.
How walkable/bikable is the community?
The apartment complex is within one mile of gas stations, grocery stores, and restaurants.
What schools are in the area?
The property is located in the Ankeny Public School District.
Are you near any transportation routes? Which ones?
DART bus stops are nearby.
Are the apartments furnished?
No, our apartments do not come furnished. Pease contact our team if you'd like assistance coordinating with a furniture rental company.
What kind of appliances and features does the kitchen have?
The kitchen comes equipped with a stove/oven, refrigerator, dishwasher, and microwave.
Do kitchen sinks have a garbage disposal?
Yes.
Are washers and dryers available? Are they in the apartment?
Yes, all apartments come equipped with an in-unit washer and dryer.
Do the apartments have air conditioning?
Yes.
When were these apartments built? Have there been any renovations?
The apartments were built between 2006 and 2014. There have been no major renovations.
What type of flooring do the apartments have?
Carpet, tile, and LVP flooring.
Is there a bathtub or just a shower?
All units have tub/shower combo.
Do you have ADA units?
Yes, we do have ADA units at Woodland Reserve. Please contact our leasing office for availability.
